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Shipping Policy

A legal disclaimer

Shipping Policy

Last Updated: December 12, 2025

Thank you for shopping with us! We strive to ensure that your order is processed, packaged, and delivered with care. Please review our shipping policy below.

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Order Processing

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume seasons or promotional events, processing times may be slightly extended.

  • You will receive an order confirmation email once your order is placed and a shipping confirmation with tracking information once your order has shipped.

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Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and order weight.

  • Standard delivery typically takes 3–7 business days within the United States.

  • Expedited shipping options may be available at checkout for an additional fee.

  • Delivery delays may occur due to weather, carrier issues, or holiday volume—these are outside our control, but we will assist as best we can.

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Tracking Your Order

Once your order ships, you will receive an email containing your tracking number. Please allow up to 24 hours for the tracking information to update.

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Incorrect or Incomplete Addresses

Please verify your shipping address before submitting your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at [your email] — we will do our best to update the address before the order ships.

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Lost, Stolen, or Damaged Packages

  • Once an order has been delivered to the shipping carrier, we are no longer responsible for lost or stolen packages.

  • If an item arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging.

  • We will work with you to resolve the issue through a replacement or refund as appropriate.

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International Shipping

If you plan to ship internationally:

  • Delivery times can vary from 7–21 business days depending on the destination.

  • Customs fees, taxes, and import duties are the responsibility of the customer.

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Pre-Orders & Backorders

If your order contains a pre-order or backordered item:

  • Your order may ship once all items are available.

  • If you prefer split shipping, please contact us (additional shipping fees may apply).

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Questions?

We’re here to help!
Call us at 830-649-0240  for any questions regarding your order, shipping, or tracking.

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